About MCIM

MCIM is how critical facility operators make every data center stronger. With a purpose-built platform and real-time analytics, MCIM eliminates silos, removes blind spots, and ensures operators never go it alone in managing mission-critical infrastructure.

For too long, data centers have operated with fragmented tools, inconsistent workflows, and unreliable data, capping their potential. MCIM unites operations, maintenance, capital planning, and reliability intelligence into one comprehensive platform built specifically for mission-critical environments.

• No silos — one platform that unites workflows across sites and teams

• No blind spots — clean, first-party data and benchmarking that drive better decisions

• No going it alone — a consultative partner dedicated solely to data center operations

Trusted by leading colocation providers, hyperscalers, and global financial institutions, MCIM is purpose-built to support the complexity, density, and uptime demands of modern digital infrastructure.

About the Role
The Solutions Consultant serves as a client-facing technical and business partner responsible for helping customers successfully understand, configure, adopt, and optimize the MCIM platform. This role bridges customer needs, Salesforce-based solution design, implementation support, and internal technical execution.

This position requires strong Salesforce knowledge, excellent communication and presentation skills, and the ability to work confidently with both technical and non-technical audiences. The ideal candidate is comfortable joining customer calls, gathering requirements, translating business needs into clear technical documentation, supporting implementation and customer success teams, and helping customers understand how to best use MCIM to solve business problems.

This role is well suited for someone who has experience as a Salesforce Administrator, Salesforce Business Analyst, Salesforce Consultant, Implementation Consultant, or Solutions Consultant and enjoys working directly with customers.

Responsibilities

• Partner directly with customers to understand their business needs, technical requirements, workflows, and desired outcomes.

• Participate in discovery calls, implementation conversations, technical evaluations, and solution scoping discussions.

• Serve as a technical resource for customer-facing teams, including Implementation, Customer Success, Product, Operations, and Sales.

• Support customer onboarding and implementation by identifying required configurations, clarifying business processes, and helping guide customers toward effective MCIM solutions.

• Translate customer requirements into clear, actionable documentation, including user stories, tickets, requirements notes, and implementation handoff materials.

• Prepare well-structured tickets and technical requirements for internal teams to support timely and accurate execution.

• Deliver product demonstrations and presentations to both technical and non-technical audiences.

• Explain technical concepts clearly and adjust communication style based on the audience.

• Support customer business reviews, QBRs, partnership reviews, and onsite customer meetings as a technical and product resource.

• Collaborate with Product, Operations, Customer Success, Implementation, and other internal teams to recommend practical, scalable solutions.

• Use Salesforce best practices to evaluate customer needs, identify configuration options, and support effective solution design.

• Maintain strong knowledge of Salesforce capabilities, platform enhancements, and relevant administration best practices.

• Manage multiple customer priorities, implementation needs, and internal deliverables simultaneously.

• Travel (domestic and international) up to 15% of the time

Required Qualifications

• 3–6 years of relevant experience in a Salesforce Administrator, Salesforce Business Analyst, Salesforce Consultant, Implementation Consultant, Solutions Consultant, or similar role.

• Strong Salesforce administration knowledge and hands-on experience working within Salesforce environments.

• Ability to gather business and technical requirements from customers and translate them into clear documentation for internal teams.

• Experience participating in customer-facing discovery, implementation, scoping, or technical solution conversations.

• Strong presentation, demonstration, and communication skills.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Strong problem-solving skills and ability to work through ambiguous customer needs or business challenges.

• Experience writing user stories, technical requirements, implementation notes, tickets, or similar documentation.

• Ability to collaborate cross-functionally with customer-facing, product, technical, and operational teams.

• Willingness and ability to travel up to 25% for customer meetings, QBRs, partnership reviews, and other business needs.

Preferred Qualifications

• Salesforce Administrator certification or other relevant Salesforce certifications.

• Experience working in a SaaS, enterprise software, CMMS, ERP, data center, or technical implementation environment.

• Prior experience as a Salesforce Consultant, Solutions Consultant, Implementation Consultant, or Solutions Engineer for a Salesforce ISV or partner.

• Experience with tools such as Jira, Confluence, Gearset, GitHub, Data Loader, Dataloader.io, Jitterbit, Workato, MuleSoft, or similar platforms.

• Familiarity with integrations, REST/SOAP web services, Salesforce Connect, or related integration concepts.

• Experience supporting customer training, onboarding, implementation, or adoption efforts.

• Experience participating in QBRs, customer business reviews, or strategic customer meetings.